Sales Support Representative

Are you a native English speaker with a passion for travel and a knack for customer service or sales? If so, we want to hear from you!

About Us:

JayWay Travel is a well-established and rapidly growing boutique travel company that specializes in creating fully customized experiences for our clients traveling throughout Europe. Our company has been arranging unique travel experiences since 2006 and we have been named in publications such as Travel+Leisure, the New York Times, USA Today, and National Geographic.

Responsibilities:

As a Sales Support Representative, you will be the backbone of our customer service efforts, ensuring our clients receive top-notch assistance and assisting sales staff with their daily workload. Key responsibilities include:

• Completing daily follow-up phone calls and emails with clients.
• Assisting the sales team with their daily workload and coverage during days off
• Responding to inbound phone calls and providing timely responses to new leads.
• Following sales processes and maintaining an organized workflow.
• Note: This position is for a Tuesday-Saturday schedule, approximately 10-7 PM EST

Qualifications(must have):

We are looking for dynamic individuals who meet the following criteria:

• Communication: Native English, excellent in writing and speaking, to effectively manage client interactions.
• Experience: customer care/call center experience.
• Availability: Flexible for afternoons/evenings EST, weekends, and holidays, with high-speed internet for remote work.
• Skills: Strong in organization, problem-solving, teamwork, and familiarity with European geography.
• Adaptability: Versatile in handling client needs, detail-oriented, numerically skilled, and passionate about travel.
• Travel experience within Europe.

Preferred Qualifications(good to have):

Candidates with the following qualifications will be given special consideration:

• Sales experience.
• Well traveled within Europe.
• Hospitality industry experience.
• Remote working experience.
• Prior exposure to the travel industry.

Benefits:

Joining our team comes with a range of perks, including:

• Competitive pay.
• Fully-remote position.
• Health and Wellness benefits.
• Company-provided laptop.
• Exciting travel opportunities.
• Performance bonuses.

Please answer the following questions in the form of a cover letter:

What skills do you have that would make you the best fit for the position?

Where have you visited Europe (please describe your favorite places)?

What about JayWay Travel interests you to join our team?

If interested in the position, please send your CV and a cover letter written in ENGLISH as per instructions.

We are very excited to hear from you!

Our Hiring Process:

We will review your application against our job requirements. We do not employ AI during this phase as we believe every human is unique, with a unique set of skills, and we celebrate that here at JayWay. Even if you have 80% of what the role requires, we shall consider you, as a lot can be learned on the job. We do not think machines can evaluate your application quite like our recruiting professionals can.

We promise to give your candidacy a fair and detailed assessment.

We may then invite you to submit a quick questionnaire where we cover some of the key requirements for the role and your work setup.

If the questionnaire is completed promptly and you match the essential criteria, we will invite you to interview with our hiring manager and/or the interview team. We never hire anyone into our organization without having met you face-to-face via Google Meets.

After this, we usually have a little written test task – just a short glimpse into your hands-on work skills, so we better align with what will be expected in the role and, hopefully, something fun for you to showcase your expertise.

Passed this, you are on to your last interview with the wider team, which is usually the team leader or whom you will report to, as well as one of the senior team members, to go over more in-depth questions about the role and some live exercises may be performed. But if that's the case, we shall give a heads-up.

From there on, it's decision time! If you are still excited to join JayWay Travel and we like you as much, we will have a conversation about your offer.

It’s important for us to keep you informed during the interview process. No matter what, we’ll always maintain communication with you. We appreciate your time in applying, interviewing, and taking assessments.